سياسة الاسترجاع والاستبدال

Return and Exchange Policy At Matcha Al Bahar Store, we are committed to customer satisfaction and providing high-quality products. Due to the nature of our products (matcha and food items), we would like to clarify the return and exchange policy as follows: Food products (matcha): • Since they are perishable food items, they are not eligible for return or exchange after receipt of the order. If there is an error in the order or the product arrives damaged upon receipt, please contact us within 24 hours of receiving the order to address it and replace or compensate the customer. In case the customer does not receive the order: When attempting to deliver the order and it is not received by the customer within the specified time for the shipping company, the order is returned to the store. For food products (such as matcha), they cannot be reshipped or refunded because they are considered spoiled and unusable after returning from shipping. If the customer wishes to place a new order, a new purchase process will be completed. General conditions: The order must be in its original condition when reporting any issue. No return or exchange requests can be accepted after 10 days from the date of receipt, even for non-food products (if any later). Contact method: If there are any comments or issues with the order, please contact us via email or customer service WhatsApp number within the specified period. Thank you for your trust in us.